Terms and Conditions
Please read these terms and conditions carefully before ordering from us. You should request or print a copy of these terms and conditions for your future reference.
Chezzanna Chocolate is owned and run by Anna Rogers. Our address is:
Denro House, Off March Way, Battlefield Enterprise Park, Shrewsbury, SY1 3JE
We reserve the right to change these conditions at any time.
Terms and Conditions - Cakes
Please note: We have a minimum order value of £100 for wedding cakes and £40 for celebration, birthday cakes and £20 for chocolate favours.
Consultations can only take place when booked. Our consultations are for 2 persons only at no charge and last approx. 1 hour. The cake design will be discussed and we will send you a quote via email within 8 days of your appointment. The quote will contain payment details, dates & amounts due if you choose to accept it.
At a cake tasting consultation you can taste 3 cake flavours with different fillings and icings. Cake flavours will need to be known 1 week prior to booking.
Consultations both include tea/coffee. Appointments for a Saturday need to be booked 3 weeks in advance.
To secure your cake booking we require a 'Save the Date' Booking Fee to be paid within 2 weeks from receipt of quote.
Wedding cake: £100
Cakes over £100: £30
Cakes under £100: £20
Your requested date will not be secure until we have received the initial cleared funds. You may pay the balance earlier if you so wish. A receipt will be sent to your email address within 10 days of each payment.
If you fail to secure your date with the booking fee, your date will be released and may be freely taken by another customer.
By paying your Booking Fee you are agreeing to our Terms & Conditions. Booking fees are non-refundable and non-negotiable. Once paid you, the customer, and Chezzanna Chocolate have entered into a legally binding contract.
All payments are non-refundable unless Chezzanna Chocolate sees fit to return partial monies paid, for example, if informed of cancellation promptly & in good time to re-allocate the date to another customer.
At present we only accept bank transfers and cash. Cheques, made payable to Anna Rogers, will need to be cleared before releasing the order. Chezzanna Chocolate bank details will be sent via email when quotation is accepted. Once payment has been received, a receipt will be sent via email.
Failure to complete payment 1 month prior to your event may result in your order being cancelled.
Failure to complete payment 2 weeks prior to your event will result in your order being cancelled.
We will endeavour to accommodate any amendments to a cake, but please be aware, this may incur extra charges. If preparation has already commenced, it is unlikely any alterations can be made. If in the unfortunate event of you cancelling your order up to 6 months before your event you will be refunded in full minus a 40% admin fee. If in the unfortunate event of you cancelling your order within 1 month of your event no monies can be refunded. If in the unlikely event that we have to cancel your order for any reason, we will aim to give you as much notice as possible & try to arrange a suitable alternative. If you choose not to accept our suggested alternative, we will refund the full price of your order minus the consultation charge.
PLEASE NOTE ~ If booking your Wedding cake more than 12 months in advance, your quote may be subject to price fluctuations due to an increase/decrease of costs (We cap any increased charge to no more than £50). We reserve the right to alter our prices at any time.
Changes can be made up to 1 month before your event
Cake stands are hired free of charge but we do ask for an £100.00 deposit, which will be refunded on return of the cake stand undamaged and within 3 days of delivery/pick up date. You are responsible for returning the stand to us within this time frame. The cake stand can be returned either by person to Chezzanna Chocolate HQ or sent by post (using an insured postage method.
If the stand is received back with any damage, missing parts or unfit for future use, we will retain the whole deposit. Many venues have their own cake stands which you can enquire prior to asking for ours.
Allergens: All ingredients are of the highest quality. Please be aware, cakes and chocolates are made in an environment that handles soya, nuts, peanuts, nut products, dairy, wheat, gluten, celery. Chezzanna Chocolate accepts no liability for customers suffering allergic reactions after eating our cakes and/or chocolate. It is up to the customer to inform guests of any allergens that may be present. Chezzanna Chocolate cannot accept responsibility for any cross-contamination following purchase. If the cake or are chocolate are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises.
Please Note - occasionally your cake may not be exactly as discussed/sketched/any example picture or as you see it in your mind's eye! Colours may vary slightly, as using edible dusts & pastes will not be a perfect match to fabric, ribbons or fresh flowers.
If in the unlikely event of you being unhappy with your cake, we ask that it be returned to us within 24 hours, enabling us to assess & rectify any problems.
We cannot replicate another cake-maker’s work due to work ethic, but we are happy to use photographs as inspiration. Colours can be recreated as closely as possible, but due to the nature of the materials we work with, an absolute match is by no means guaranteed. Sketches, written descriptions or illustrations are only ever intended as an approximation of the finished product and remain the property of Chezzanna Chocolate.
Fresh flowers are not included in the cost of any wedding cake design. If a wedding cake is to be dressed with fresh flowers then they should be provided by your florist. Chezzanna Chocolate will not decorate a cake with fresh flowers, unless using edible flowers from a properly certified source. Please be aware that certain flowers are not suitable for use as a cake decoration. Please ask your florist for details regarding toxicity. Chezzanna Chocolate will not be held liable for contamination to our product that may arise from their misuse.
Chezzanna Chocolate offer a delivery and set up service for wedding cakes only within a 10-mile radius of our company HQ. This is included in your quotation, and£1/mile round trip thereafter. Please ensure that you provide us with the correct venue address & postcode for delivery/set-up and to inform the venue that we will be there on the date of event to set the cake up 2-3 hours prior to your wedding/party start time. Once the cake is set up, photo’s will be taken for our portfolio as it is our right, as our product, to use in advertising or to put on social media. The photos will also be our proof that we left the cake in perfect condition and there will be no fault to our company if, during the time we leave the venue to when you view the cake, there is any damage, we cannot be held liable and this will be a matter to address to your venue coordinator. If you are unable to be at the delivery address & request the cake is left in a suitable place or you wish your cake to be accepted by someone on your behalf, this is your responsibility. We will not be liable if it does not arrive with you safely once we have dropped it off. This all applies to the wedding favours.
If you have any questions please do not hesitate to ask. If you would like a list of ingredients, we will be more than happy to email them to you.
Terms and Conditions - Chocolate
All products and services provided by Chezzanna Chocolate are subject to the following terms and conditions. We reserve the right to change these conditions at any time and by accessing this website or placing an order through any medium, you are agreeing to abide by these terms and conditions.
Although this website is updated regularly, all prices, ingredients, products and availability are subject to change without notice.
Payment on the website will be sent via bank transfer and you undertake that all details you provide to Chezzanna Chocolate, for the purpose of ordering your products, are correct. You agree the debit or credit card you are using is your own and there are sufficient funds to cover the cost of your order. Payment must be cleared before we despatch any products. Authority for payment will be requested from your card issuer at the time of ordering. We reserve the right to terminate any agreement with you if payment is refused at any stage. After placing an order through our online shop, an order confirmation will be sent, via email, to the address you provided. The email will include your name, billing and shipping address, payment method, email address, telephone number, items ordered, and your unique order number. This email does not constitute a formal acceptance of your order, or formation of a contract between you and Chezzanna Chocolate. Acceptance of your order and formation of a contract shall only occur upon successful credit or debit card authorisation, and once Chezzanna Chocolate receives an email of confirmation that payment was successful we will then despatch your order. It is up to you to check that the details on the confirmation email are correct as soon as possible.
We aim to dispatch all orders within 2 working days although some may take longer. If your order is going to be significantly delayed we inform you via email.
Online payments are exclusive of delivery cost. Standard delivery via Royal Mail will be a charge of £3.00 and delivery will be available for UK mainland only. We offer a standard delivery of 2-3 working days from the date that payment has been cleared and the order confirmed. Making chocolate can be a lengthy process so, to ensure you receive the chocolate in perfect condition and that it tastes good, we will endeavour to make and send your chocolate off as soon as possible. You agree to pay the delivery charge if the order is under £25.00. Chezzanna Chocolate is not responsible for any delay, or subsequent loss, caused by late delivery of parcels sent using this service. You also undertake the responsibility to check the condition of your product immediately upon delivery. Photographs of any damage or faults should be sent to our email address for inspection. Please also include photographs of the items box with the Best Before End date visible and the postal packaging. Chezzanna Chocolate will not be held liable, under any circumstances, for any complaints or issues which are not reported within 24 hours of delivery.
If you have a special occasion or have a scheduled date in mind to want your order, please be aware of our delivery times and order well in advance to avoid disappointment. WE cannot be liable or be held responsible if your products don’t arrive in time for a specific date if it was not ordered in time.
It is your responsibility to ensure goods will be received at the delivery address you gave when ordering your goods. Please make sure the delivery information is correct as once the goods have left Chezzanna Chocolate HQ we cannot be held liable for any damages once they have left our premises. Should you fail to be present to receive your delivery, we reserve the right to charge you for the full amount for any goods which are returned to us by Royal Mail, and for the cost of delivery. It will not be our responsibility if the goods are
not delivered to the specified address you gave. It is up to you to arrange an alternative address with Royal Mail.
Due to the nature of our products, we are unable to accept returns on unwanted items.
Please notify us immediately of any dissatisfaction with your order and we will aim to put it right. We may require goods to be returned to us. Refunds and replacements are offered entirely at our discretion, and we reserve the right to issue them in whichever way we deem appropriate.
We think Chezzanna chocolate products taste great. As taste is a subjective matter we do not and will not accept the return of any non-faulty product due to you simply not enjoying the flavour.
All ingredients are of the highest quality. Please be aware, our chocolates are made in an environment that handles soya, nuts, peanuts, nut products, dairy, wheat, gluten, celery. Chezzanna Chocolate accepts no liability for customers suffering allergic reactions after eating our chocolate and/or cake. It is up to the customer to inform guests of any allergens that may be present. Chezzanna Chocolate cannot accept responsibility for any cross-contamination following purchase. If goods are collected from us, we cannot be held liable for any damages to the products once they have left our premises.
Custom & Corporate Orders
Custom and corporate orders can be placed through consultation either by phone, email or in person at Chezzanna Chocolate HQ.
Samples of the products we make can be offered F.O.C . Please discuss your sample requirements during consultation.
Quotations are valid for 14 days unless otherwise stated.
Chocolate products are handmade and contain natural ingredients, therefore actual products may vary (including packaging). Our colourful chocolates are decorated with cocoa butter that have been tinted with edible colours that are not natural.
Some of our products may contain non-edible items such as structural supports, bases and decorations. It is your responsibility and/or your caterer to remove these items before serving.
Our products are made using fresh ingredients so you get a real taste of quality. We use fresh cream, real butter and infuse our products with natural products and this will affect the best before date of each batch. Any shelf life given in product descriptions on the Chezzanna website, or advertisement, etc, is for indication purposes only and is not a guarantee. Our chocolates can last 6 weeks due to the use of glucose syrup